Introduction

This policy explains how cancellations, rescheduling and refunds are handled for Swayam Krishi Agri-Park visit bookings.

Cancellations by You

If you need to cancel a confirmed booking, please contact us as soon as possible using the details on our Contact page.

Cancellations by Swayam Krishi

If we need to cancel or postpone your visit for operational, safety or other reasons, we will inform you and work with you on rescheduling or a refund as appropriate.

Rescheduling

Requests to reschedule a booking are handled subject to availability. Please contact us in advance of your original visit date.

Failed Payments

If a payment attempt fails or is not completed, no booking is confirmed, and any amount that did not reach us successfully is not something we hold or need to refund.

Duplicate or Unclear Payments

If you believe you have been charged more than once for the same booking, or a payment appears unclear on your statement, please contact us with your payment reference so we can investigate.

Payment Captured but Booking Verification Pending

In some cases, a payment may be captured by our payment provider while our system is still verifying or confirming the booking. If the booking cannot ultimately be confirmed, any amount paid will be refunded.

Refund Processing

Where a refund is due, we will initiate it through the same payment provider used for the original payment.

Refund Completion

Once a refund is processed by Swayam Krishi, the time required for the amount to appear in the original payment method may depend on the bank or payment provider.

Bank / Payment Provider Delays

We are not able to control how long a bank or payment provider takes to reflect a processed refund in your account.

Booking-Specific Exceptions

Certain experiences, seasonal activities or promotional bookings may carry their own specific cancellation terms, which will be communicated to you at the time of booking where applicable.

Group, School and Corporate Enquiry Bookings

For enquiry-based group, school and corporate bookings, cancellation and refund handling is agreed with our team as part of confirming the visit, given the bespoke nature of these bookings.

No-Show

If you are unable to attend your confirmed visit and did not cancel in advance, please contact us — we will review the situation and let you know how it will be handled.

Contact and Support

For any cancellation, rescheduling or refund query, please reach us via our Contact page, quoting your booking reference where possible.